📦 Shipping Policy

Last Updated: August 27, 2025

At XTRACK, we work hard to ensure your orders are processed and delivered quickly and safely.

Processing Time

• Orders are usually processed within 1–2 business days after payment is confirmed.

• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods & Delivery Times

We ship from British Columbia, Canada using reliable carriers such as Canada Post, UPS, Purolator, or FedEx.

• Canada (Domestic Orders): 2–7 business days (depending on location).

• United States: 5–10 business days.

• International Orders: 7–21 business days (depending on destination and customs).

📌 Please note: Delivery times are estimates and may vary due to weather, carrier delays, or customs processing.

Shipping Rates

• Shipping costs are calculated at checkout based on weight, size, and destination.

• Free shipping may be offered on select promotions or order values (see active promotions for details).

Tracking Your Order

• Once your order ships, you’ll receive a confirmation email with a tracking number.

• You can track your package directly on the carrier’s website.

Backorders & Pre-Orders

• If an item is on backorder or pre-order, we’ll notify you of the expected shipping date.

• You can choose to:

  1. Ship available items first and the rest later, or

  2. Wait and ship everything together.

Customs, Duties & Taxes (International Orders)

• International customers are responsible for any import duties, customs fees, or taxes imposed by their country.

• We cannot control or predict these costs.

Lost or Damaged Packages

• We are not responsible for packages lost or delayed by the carrier, but we will assist you in resolving claims.

• If your order arrives damaged, please contact us within 48 hours with photos so we can help.

Contact

For any shipping questions, please contact us:
📧 support@xgpstrackers.c